Frequently Asked Questions (FAQ)

Ordering & Shipping

How can I place an order?

You can order directly through our online shop. For larger quantities or individual offers, please contact us at info@elpack24.de or 0176/62566342.

What payment methods do you accept?

We offer various payment options: invoice (for business customers), PayPal, credit card, and other secure payment methods.

How fast is shipping?

Orders are usually shipped within 1-2 business days. You can find the exact delivery times on our Shipping & Payment page.

Are there shipping costs?

Shipping costs depend on the order value and delivery address. For orders above a certain value, we offer free shipping. You can find details in your shopping cart.

Products & Quality

Are your products suitable for professional use?

Yes, our entire range is specifically designed for professional use in medical practices, clinics, and care facilities and meets the highest quality standards.

Do you offer bulk discounts?

Yes, for larger order quantities, we offer attractive tiered pricing. Please contact us for a customized quote.

Can I receive product samples?

We offer samples for selected products. Please contact us at info@elpack24.de with your request.

Returns & Complaints

Can I return items?

Yes, you have a 14-day right of withdrawal. You can find details in our Cancellation Policy.

What should I do if the goods are damaged?

Please contact us immediately at info@elpack24.de with photos of the damaged goods. We will arrange for a replacement as quickly as possible.

Customer Account & Newsletter

Do I need a customer account?

No, you can also order as a guest. However, a customer account offers advantages such as faster order processing and an overview of your order history.

How do I sign up for the newsletter?

Visit our Newsletter page and enter your email address. You will receive exclusive offers and product news.

Contact

How can I reach customer service?

You can reach us by email at info@elpack24.de or by phone at 0176/62566342.